One of the surest ways for a business to lose customers is through not offering good customer service. Even reputable businesses can receive complaints from time to time, but how they handle these complaints can make or break them.
For trusted online casino in Singapore, which already do all they can to stay in business and legally offer games on the internet, knowing what to do if they get a complaint from a customer can be just as important as knowing how to keep that customer happy in the first place.
What To Do If The Casino Gets Your Complaint
If you have a legitimate complaint, there is no reason for it to fall on deaf ears. If an online casino does not uphold its own rules or offers games and services that it does not have, then they will most likely not know how to handle your complaint. This is where you need to know what to do if the casino gets your complaint.
Every trusted online casino in Singapore such as WB7 for example, offers a way for their players to submit complaints about either themselves or other players. Some of these options include emails, telephone numbers and even forms that a player can fill out. However the casino chooses to do it, there should be a process by which they can get back to you and address your concerns.
If this does not happen, then you have every right to either look for another online casino or one that does respond in a timely manner.
What You Can Do If The Casino Fails To Resolve Your Complaint
While some casino complaints can lead to legal proceedings, this is not something that most players need to worry about.
If you follow the steps on how to complain about an online casino and your complaint still falls on deaf ears, then there may be nothing more you can do. However, if you want to look into taking further action against them for other reasons such as fraud or false advertising, then here are some things that you should know:
- File A Report With The Casino
Before you can file a report with the casino, you need to decide which type of complaint it is.
Some complaints require more investigation than others and may also have their own specific clause in the casino’s rules. This means that your problem will have to be researched before a report can be filed.
- File A Report With The Gaming Authority
Depending on where you live, there may be a regulating body that oversees online casinos such as WB7 in order to make sure they are offering fair games and paying out their customers. This is especially important in areas around the world where online casinos are not regulated.
While this is a good thing for players in most parts of the world , it can make it harder to figure out who is the best place to make a complaint.
- Report To A Gaming Site
If you feel as though your casino complaint has not been resolved and the time frame for a response from the player’s report has come and gone, then you may want to contact one of the gaming sites that collects information about online casinos.
These sites will be more than happy to hear about your concerns so that they can help warn other players about the casino in question.
- Take Legal Action
If you still believe that an online casino has done something wrong to you or even cheated, then it is time for you to take legal action. Taking legal action against an online casino is something that can be very complicated and expensive.
It also requires you to submit all of your complaints about the casino in question before any legal action can begin so that they are not repeated during court proceedings.
- Accept The Situation As Is
As much as it may seem like an online casino has done you wrong, sometimes the best course of action is to simply accept the situation as it is.
This can be hard for some people to do, but there are times where trying to take further action against an online casino will not help you in any way and may even hurt your chances of earning money at another one.
When To Contact The Authorities
While filing a complaint with the authorities may seem like the best thing to do, there are only a few cases where doing so is necessary. These cases include if you were not paid for winnings or if you no longer have access to your account.
The Casino Should Be Able To Help You Fast
When it comes to making a complaint against an online casino, always remember that they are obligated to help you resolve the issue. If you wait more than a reasonable amount of time for a response from your initial complaint, then this is usually when it would be necessary to contact the authorities.
In most cases, contacting the authorities will do nothing more than waste your time and theirs without actually fixing anything or leading to a positive outcome. If your casino complaint can be solved on the spot, then this would be the first person to contact.
If The Casino Is Unresponsive On Their Own
If you have already contacted your online casino customer service department and they are unresponsive by themselves, then it may be time to file a complaint with the authorities. This is especially true if you have already tried contacting the casino’s administrator and they are also unresponsive.
If you can, put down exactly what your complaint is so that they do not have to waste time trying to figure it out.
If possible, include screenshots of any conversations between you and the casino in question as well as copies of all relevant emails or support tickets.
Don’t Be Afraid To Contact Authorities
While filing an online casino complaint with the authorities may seem like it is not necessary, you should always go this route if you feel as though your claim will not be resolved otherwise. You might be surprised at just how helpful they can actually be in resolving any issues that you are having.